top of page

Terms and Conditions

By accessing or using the Pilo y Milo website or placing an order with us, you agree to comply with and be bound by these Terms and Conditions. These terms apply to all users, customers, and visitors of our site.

​

Ordering and Payment

  • Orders can be placed through our website or by phone.

  • We accept a variety of payment methods, including credit/debit cards and other online payment options.

  • Payment must be completed at the time of placing the order.

​

Delivery and Pickup

  • Our standard delivery and pickup options are available. Delivery times may vary depending on your location and order size.

  • We strive to deliver your order as quickly as possible but are not liable for delays caused by external factors such as weather or third-party carriers.

​

Cancellations

  • Orders may be canceled up to 2 hours before the scheduled delivery or pickup time.

  • Large orders or catering services have different cancellation terms. For large orders or catering inquiries, please contact us directly to understand the specific cancellation policy.

  • Refunds for canceled orders are processed as per our refund policy. For any issues or questions regarding cancellations, please contact us promptly.

​

Pricing

  • All prices listed on our website are in USD and are subject to change without prior notice. Additional fees may apply for delivery or special requests.

​

Refunds and Issues with Orders

  • If there are any issues with your order or if you believe your order was incorrect or damaged, please contact us immediately.

  • Refunds will be considered in cases where the order was incorrect or unsatisfactory. Please refer to our refund policy for more details.

​

Liability

  • Pilo y Milo is not liable for any direct, indirect, or consequential damages arising from the use of our website or services.

  • We are not responsible for any allergic reactions or sensitivities to ingredients in our menu items. Please inform us of any food allergies when placing your order.

​

Privacy Policy

  • Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

​

Modifications to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and the new terms will apply to all orders made after the date of such changes.

 

Contact Information

For any questions or concerns, you can contact us at:
Email: hola@piloymilotapas.com
Address: 949 Ruff Dr, San Jose, CA 95110

bottom of page